The City University of London (CUL) released the study, which concentrated on certain facets of the consumer protection laws in EU Member States, such as understanding customer requirements, safeguarding minors, safer gaming, and treatment assistance.
The European Gaming and Betting Association (EGBA) commissioned the study, which is an update of a prior study from 2018, with the aim of advancing knowledge about safer gambling regulations that are in place in the EU and increasing awareness of the level of consumer protection provided to EU citizens with regard to online gambling.
While the majority of member states have adopted comparable strategies for consumer protection, the conclusion was that there are significant disparities in how national regulations are created or put into practise. Additionally, there may not be any explicit consumer protection laws for online gambling in some member states.
The EGBA Secretary-General, Maarten Haijer, made the following statement: "While there is increasing fragmentation in how the rules are implemented, there are several areas where regulatory principles are convergent. This complicates the compliance and enforcement landscape for European gambling regulators and operators and, obviously, does not benefit consumers.
"A more uniform regulatory structure would undoubtedly be advantageous to everybody. Although laws and their enforcement are very essential, the research also emphasises that more might be done to boost preventative strategies and make sure people who have been harmed are directed to the appropriate helplines and treatment facilities.
